At Losfe, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return process simple and hassle-free.

✅ Eligibility for Returns

Due to the intimate nature of our products, we accept returns and exchanges only under the following conditions:

• The item must be unworn, unwashed, and in its original condition and packaging

• Tags and hygiene seals (if applicable) must still be attached

• The return request must be made within 14 days of receiving your order

Please note: For hygiene reasons, panties, bodysuits, shapewear, and sale items are final sale and not eligible for return or exchange unless defective or damaged.

🔄 Exchanges

We offer exchanges for the same item in a different size, if available. If the desired size is out of stock, a store credit or refund (based on your preference) will be issued.

📦 How to Initiate a Return

1. Email us at [your support email] with your order number and reason for return.

2. We’ll respond within 24-48 hours with return instructions.

3. Ship the item back to us using a trackable method.

4. Once we receive and inspect the item, your refund or exchange will be processed.

💸 Refunds

• Approved refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to reflect in your account.

• Shipping fees are non-refundable unless the return is due to a mistake on our part.

📍 Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We will prioritize your case and offer a replacement, refund, or store credit.